Terms of Service

1. Service Description

Relo is a relationship management application offering the following core features: • Contact management: Add, edit, and categorize contacts with name, phone, email, company, birthday/anniversaries, notes, address, and 15+ social media link types. • Trait tags: Assign custom personality, shared interest, and work style tags to contacts. • Timeline interactions: Log interaction history; Plus users can attach photos and audio recordings. • Wish pool: Record things you want to do or accomplish for each contact. • Birthday/anniversary reminders: Notifications scheduled on your device so you never miss important dates. • Encrypted QR code sharing: Exchange contact information via encrypted QR codes. • Biometric lock: Protect app content with Face ID / Touch ID. • Cloud backup (Plus): Encrypted backups of your data that you can restore on a new device.

2. Account & Eligibility

• You must be at least 13 years old (or older per applicable local law) to use the Service.
• Authentication via LINE, Apple, or Google is required to use the Service.
• You are solely responsible for all activities under your account. Keep your login credentials secure and do not share your account.
• Each account is for individual personal use only and may not be transferred or used commercially.

3. Free Tier Features & Limits

• Contacts: up to 15
• Trait categories: up to 3; tags per category: up to 5
• Timeline records: up to 50
• Social media links per contact: up to 3
• Trash retention: 7 days (auto-purged after expiry)
• Photo/audio attachments, cloud backup, field ordering, and category ordering not available
• Free tier includes: birthday reminders, anniversary reminders, biometric lock, encrypted QR sharing, all theme colors
• When free tier limits are reached, you will be prompted to upgrade. Existing data will not be deleted.

4. Plus Features

• Unlimited contacts, trait categories, tags, timeline records, and social media links
• Photo and audio attachments in timeline interactions
• Cloud backup & restore: data is encrypted before upload and protected in transit and at rest (not end-to-end encryption; see the Privacy Policy)
• Extended trash retention: 30 days
• Custom ordering of contact fields, sections, and trait categories
• Custom contact categories

5. Subscription Plans & Pricing

• Plus is offered as monthly and annual plans that auto-renew for the chosen period via App Store or Google Play.
• All subscriptions are purchased and managed through Apple App Store or Google Play.
• Prices are shown on the App Store / Google Play listing and in the app, and may vary by region, exchange rate, or tax law.
• We reserve the right to adjust pricing with 30 days' advance notice.

6. Auto-Renewal & Billing

• Payment is charged immediately upon subscription confirmation and is non-refundable for the current period.
• Subscriptions automatically renew 24 hours before the end of each billing period; charges are applied to your Apple / Google account.
• For billing issues (e.g., duplicate charges), contact App Store or Google Play support first. For further assistance, contact us via in-app Settings → Help & Feedback.

7. Cancellation

• iOS: Go to Settings → [Your Name] → Subscriptions → Relo to cancel.
• Android: Go to Google Play → Subscriptions → Relo to cancel.
• After cancellation, Plus access continues until the end of the current billing period; no further charges will be made.
• Upon cancellation, your account reverts to the free tier. Plus features are disabled, but all your data (including data beyond free tier limits) is retained and accessible if you resubscribe.
• Cancellation does not affect the already-paid current billing period.

8. Refund Policy

• All refund requests are handled per Apple App Store or Google Play refund policies. Charges for completed billing periods are generally non-refundable.
• iOS refund requests: reportaproblem.apple.com
• Android refund requests: play.google.com/store/account/subscriptions
• If a technical failure or service outage on our end prevents you from using Plus features for more than 72 hours, we will compensate with an equivalent extension of your subscription period.
• For exceptional circumstances, contact us via in-app Settings → Help & Feedback; we will evaluate within 5 business days.

9. Free Trials

We may offer Plus trial periods at our discretion. Unless cancelled before the trial ends, billing begins at the standard rate. Trial eligibility is at our sole discretion; typically limited to one trial per user.

10. Acceptable Use

• Use the Service only for lawful personal purposes; commercial use or resale is prohibited.
• Do not engage in harassment, fraud, distributing malware, or any illegal activity.
• Do not reverse engineer, decompile, or attempt unauthorized access to the Service or other users' data.
• Do not store illegal content (including infringing materials, hate content, or illegally obtained personal data).
• Do not use automated methods (bots, scrapers) to mass-access the Service.
• Do not impersonate others or create false accounts.
• Violations may result in immediate account suspension or termination without refund.

11. Intellectual Property

• All code, design, UI, trademarks, logos, and content are owned by Relo or its licensors and protected by Taiwan copyright law and applicable international laws.
• You receive a limited, non-exclusive, non-transferable license for personal use; no intellectual property rights are transferred.
• Personal data you create in the app (contacts, notes, etc.) belongs to you. You grant us a limited license to store and process it solely to provide the Service.
• Unauthorized copying, modification, distribution, or commercial use of any part of the Service is prohibited without written permission.

12. Service Availability & Changes

• We aim for 99%+ service availability but do not guarantee uninterrupted or error-free operation.
• Planned maintenance will be announced 24 hours in advance; emergency maintenance is exempt.
• We reserve the right to modify, suspend, or remove features with 30 days' advance notice. Removal of significant Plus features during an active subscription may qualify for a prorated refund.
• If we terminate the Service entirely, we will provide 90 days' notice and data export tools.

13. Disclaimers

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability and fitness for a particular purpose.
• We do not warrant the Service will be error-free or completely secure. We recommend using the export feature to back up important data regularly.
• We are not responsible for commercial or personal decisions you make based on information stored in the Service.
• The security of data transmitted via QR code sharing depends on the recipient you choose; use this feature carefully.

14. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability to you shall not exceed the subscription fees you actually paid us in the 12 months preceding the claim. We are not liable for any indirect, incidental, special, punitive, or consequential damages (including data loss or lost profits), even if advised of the possibility of such damages. These Terms do not exclude liability that cannot be excluded under Taiwan's Consumer Protection Act or other mandatory applicable law.

15. Account Termination

• You may permanently delete your account at any time via App "Settings → Privacy → Delete Account". If you cannot use the app, request deletion at relo.app/account-deletion; we process requests within 30 days.
• Export any data you wish to keep from Settings → Privacy before deleting your account. Deleting your account does not cancel your subscription — cancel it in the App Store or Google Play first.
• We reserve the right to suspend or terminate your account without prior notice for violations of these Terms, fraudulent activity, or as required by law.
• If terminated for your violation, paid fees are non-refundable. If terminated by us without cause, a prorated refund for the unused period will be issued.

16. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of China (Taiwan), without regard to conflict of law principles. For any dispute arising from these Terms or the Service, both parties agree to first attempt good-faith resolution via written notice (submitted through in-app Settings → Help & Feedback) for a 30-day negotiation period. If unresolved, both parties consent to the exclusive jurisdiction of the Taipei District Court as the court of first instance.

17. Changes to Terms

We reserve the right to modify these Terms. For material changes (such as those affecting your paid rights or adding obligations), we will notify you via in-app notice or email at least 30 days before the effective date. Continued use of the Service constitutes acceptance. If you do not agree to updated Terms, cancel your subscription and stop using the Service before the effective date.

18. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.
• Severability: If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary; remaining provisions remain in effect.
• No Waiver: Our failure to enforce any provision does not constitute a waiver.
• Language: The Chinese version of these Terms is the primary version; the English version is for reference only. In case of conflict, the Chinese version prevails.

19. Contact Us

For questions about these Terms, contact us via in-app Settings → Help & Feedback. We respond within 5 business days.