Support

Run into a problem with Relo? Find an answer here, or contact us directly.

Contact us

Email ussupport@getrelo.appWorks for guests too. Please include a description and screenshots.
Report in the appAfter signing in, go to Settings › Help & support to send a report with screenshots. Version and diagnostic details are attached automatically.

FAQ

How do I restore my data on a new phone?

On the old phone, sync once in Settings › Data & backup › Cloud backup. On the new phone, install Relo, sign in with the same account, tap Restore on the home screen and enter your backup password.

What if I forget my backup password?

Backups are end-to-end encrypted, so Relo cannot open them. If you have your recovery code, choose Forgot backup password on the Cloud backup page. With neither, the cloud backup cannot be recovered, so keep your recovery code safe.

How do I cancel my subscription?

Cancel in your App Store or Google Play subscription settings. Deleting the app does not cancel it.

How do I delete my account?

In the app, go to Settings › Account and choose Delete account. You can also request deletion on the web without opening the app. How to delete your account, or request it on the web

Can Relo see my contacts?

Cloud backups are encrypted on your phone before upload, so Relo cannot see their contents. We do not sell personal data. Privacy Policy

How do I export my data?

Go to Settings › Data & backup › Export data and choose JSON, CSV or vCard. Free for everyone.

Can I recover a deleted contact?

Yes. Deleted contacts go to the trash first. Restore them from Settings › Data & backup › Trash.